FAQ

Questions, answered.

How booking works, when money moves, and what happens when something goes sideways, for both sides of the marketplace.

For organizers

07 questions
01How does booking and payment work?

BrowseLook through the student photographers at your school, ranked by fit rather than at random. Filter by style, budget, and the date you need.

RequestSend your event details to the photographer you want. Tell them the date, type, and budget, and they accept or decline.

BookPay through Stripe when you confirm. No Venmo, no cash, no awkward money talk.

HoldYour payment doesn’t go to the photographer yet. We hold it until your photos are delivered. They shoot, they upload your gallery, you approve it, and only then is the money released.

02What does it cost?

You pay the photographer’s rate plus a 10% service fee (minimum $2). That fee covers card processing, holding your money safely until the photos land, and the cost of running GoCapturit. It is shown on the payment screen before you enter a card, and the photographer keeps 100% of their own rate.

03What if the photographer cancels or doesn’t show?

You get a full refund. Since payment is held until photos are delivered, your money never left the platform. If there’s time before your event, we’ll help you rebook with another matched photographer.

Photographers who cancel late or no-show face account suspension, so it stays rare.

04How are photographers vetted?

Every photographer is a university student and must upload a portfolio of at least 5 real photos, reviewed and approved before they appear in search, so you’re always judging actual work, not a promise. Photographers who belong to a campus photography club — like McGill’s Plumbers’ Photographer Union — can say so on their profile, and it shows as a badge. We verify this with the club. A false claim gets your profile hidden from search. After every completed booking, organizers leave a rating and review that stays on the profile.

You can also check each photographer’s campus, specializations, and availability calendar before you book.

05What if I’m not happy with the photos?

You see a watermarked preview of the full gallery before you approve anything, and payment is only released once you accept the delivery. If something’s wrong, raise it with the photographer first. Most issues are a re-edit away.

If you can’t resolve it together, open a dispute and our team reviews it and decides on a fair outcome, which can include a partial or full refund.

06What if I need to cancel?

You can cancel any time before you approve and release payment. Your photographer keeps a cancellation fee based on how much notice they get, because they held your date and turned down other work. You get the rest back.

  • More than 3 days’ notice: photographer keeps 20% of the rate, you get 80% back
  • 3 days’ notice: photographer keeps 30%, you get 70% back
  • Less than 3 days’ notice: photographer keeps 50%, you get 50% back

The 10% service fee isn’t refunded. You’ll always see the exact amounts before you confirm, and cancelling before you’ve paid costs nothing at all.

07What’s the refund policy?

If the photographer cancels or no-shows: full refund, always, including the service fee. If you cancel, the cancellation fee above applies. Quality disputes after delivery are reviewed case by case through the dispute process, with partial or full refunds possible.

For photographers

05 questions
06How do I join? Is there an application?

You need to be a university student. Sign up free, build your profile, and upload at least 5 portfolio photos, which are reviewed and approved before you go live in search. No essays, no interviews. Your work is the application.

Part of a campus photography club we support (right now that’s McGill’s Plumbers’ Photographer Union)? Tick the box on your profile and the badge appears right away, no waiting. We verify this with the club. A false claim gets your profile hidden from search.

Add your specializations, hourly rate, and availability so the matching actually works for you.

07Do I need my own equipment?

You need a camera you can confidently shoot an event with. Organizers are paying for better than a phone. You do not need studio gear, lighting rigs, or a second shooter.

08When and how do I get paid?

The organizer pays the full amount when they book, so the money is already secured before you shoot. After you deliver the gallery and the organizer approves it, your full rate is released to your Stripe account right away.

Stripe then pays it out to your bank on your payout schedule, which is usually about a week after release, plus 1 to 3 business days for your bank to post it. Your first payout can take a little longer while Stripe verifies your account. You can see the exact expected date any time: go to Earnings and click “View payouts in Stripe”.

Real gigs, real money. No chasing invoices or Venmo requests.

09What does GoCapturit cost me?

Joining, listing your portfolio, and appearing in search are free, and we take nothing out of your rate: you keep 100% of what you charge. Our service fee is 10% (minimum $2), and it is added on top of your rate and paid by the organizer. You’ll always see your exact payout before you accept a gig.

10What if I have to cancel a booking?

Life happens. Cancel from the booking page as early as you can so the organizer can rebook, and their payment is refunded in full, including the service fee. You keep no cancellation fee when you’re the one cancelling.

Late cancellations and no-shows hurt organizers who counted on you, so repeated ones lead to account suspension.

Still wondering about something?

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